Archive for month: November, 2019

Spotlight: Caitlin Gonzalez

Categories: Team Member Spotlight

Family – married? Children? Pets? Married, 1 son, 3 cats, and a dog (didn’t ask for the cats though).

Where did you grow up? Interests as a child? What did you want to be “when you grew up”? I grew up in Smyrna. Fun fact: I’ve been on The Voice so a lot of singing and talent shows. Other calling is interior design, for which I went to school, but ended up in HR and have been in that space ever since.

What college did you attend? What did you study? Best memories of those years? I went to Valdosta State & Kennessaw State – interior design then para legal. Was in a few plays while at Valdosta which was a great experience.

Where in Atlanta do you live? What brought you here? Cumming. Grew up in area.

Hobbies? Any charity or philanthropy? Binge watching TV. I’m a mom so limited time – perhaps laundry? Do a lot of weekend sports with Porter (son). We own “Atlanta Boxer Rescue” which has rescued ~3000 pups.

If money were no issue, what would you do with your time? Binge watch TV shows.

Favorite food? Worst food? Love Thai and Mexican. Hate eggplant.

Cook or clean dishes? Cook.

Favorite sports team(s)? Favorite book? Favorite movie? Anything Atlanta related – loved the Thrashers while they were here. Book: Harry Potter – just finished book 2 with my son.

Furthest you’ve ever traveled? Best trip of life? Middle-of-nowhere Canada, DR (Dominican Republic), Jamaica. DR was probably my favorite.

Speak any other languages? A little French, and now a little Spanish to keep up with in-laws as they only speak Spanish.

Mountains, beach, or staycation? Mountains – love horseback riding.

Role model in your life? Chrissy Teigan – amazing mom, great business women, incredible cook (she cooks every meal they eat – I have her cookbook).

What is one tidbit of information about you we wouldn’t expect? I’ve got a dirty mouth. And I’m extremely sarcastic and like to poke fun at people.

Why Are Healthcare Organizations are Struggling with Infrastructure?

Categories: Articles

Healthcare organizations are starting to hop on the technology train moving into the 21st century, which is excellent! Information technology and the healthcare industry have been growing more intertwined over the past 20 years. Advances that include Electronic Health Records (EHRs), Electronic Medical Records (EMRs), Cloud Storage, and Telemedicine have are widely adopted for helping to enhance the quality of care for many patients. This increase in quality of care has also provided more funding for healthcare organizations through the MACRA and MIPS programs. All of this sounds great, but “What’s the catch?” you may ask. The answer is infrastructure.

A loose definition of information technology infrastructure in the healthcare industry is the hardware, software, networks, and facilities used to support, monitor, service, and support information technologies. You may think that your Managed Service Provider (MSP) should be able to handle the security, support, and growth of these systems. For the most part, you would be correct, but with the acceptance and integration of mobile devices as viable platforms to use for healthcare services support and security of these devices becomes more difficult for even the largest of MSPs. According to a set of two surveys done by Spok, one in 2011 the other in 2019, mobile device use for nurses grew from 53% to 79%.  Today in 2019, 90% of doctors use mobile devices to perform health-related activities. Most of these activities involve communicating with care team members, receiving actionable information, and delivering real-time clinical data.

We can see that mobile devices are not just used for casual phone calls in the healthcare atmosphere. More and more, these devices are being used to communicate critical time-sensitive information that can have a significant impact on the quality of care of patients. That being said, mobile devices are notorious for their lack of security protection, and the fact that they use wifi makes them more vulnerable. Pair this with a lack of importance put on mobile device policies, and you have a perfect storm that cybercriminals will exploit when given a chance.

So, what can you do? The use of mobile devices is inevitably going to grow. So the best thing you can do for your practice is to ensure you have a robust and secure infrastructure in place to help support these devices.

Here at Medicus IT, we specialize in creating IT solutions for healthcare organizations and understand the stringent security standards that are required for HIPAA compliance.  If you have concerns about the infrastructure of your healthcare organization, contact us today. We can perform a free network assessment to determine any security and compliance gaps your practice may have.

You Treat Patients. We Treat You.

By: Mike Jann
Medicus IT
www.MedicusIT.com
678-495-5908

MJann@medicusit.com

 

 

 

Meet Your Customer’s Changing Payment Needs

Categories: Articles

The true measure of success for a thriving business is their customers.  Therefore, it’s important to be in tune with your customers to offer the right products, services, location, and yes, payment options.  Customers may want your product, but they are more apt to buy it on their terms.  Meeting them at this point increases the likelihood of the sale and increases the sale amount.

Physical Terminal:

Do you have a physical terminal with the latest technology?  The traditional consumer has their credit card ready to pull out to swipe or ‘dip the chip’.  Younger generations are more likely to pay using their mobile wallet.  The physical terminal should have the capability for EMV chip processing as well as NFC (near field communication) such as Apple Pay, Android Pay, or Google Wallet. These features not only allow convenience but also speed and PCI (payment card industry) compliance to limit fraud.

Recurring and/or Installment Payments:

Larger purchases require more flexible payment solutions.  Today’s consumers want to buy now and pay later.  By allowing the customer the instant gratification they desire, merchants meet their customer’s desire and make the sale.  Setting up recurring or installment payments through a virtual terminal is a simple process to capture the sale.  Virtual terminals offer flexible options to collect payments weekly, bi-weekly, monthly, quarterly, and more.  So, payments can be captured after customers are paid or in-between other bill periods.

Through recurring processing or installment payments, merchants can also extend their relationship. Customers don’t visit just once, they return and build loyalty. Using a subscription model for services, such as monthly lawn service or unlimited treatments for a monthly fee, merchants can collect payment before providing their services.  It creates a predictable cash flow and higher customer retention. Additionally, merchants reduce late payments or chasing down outstanding balances.

Electronic Invoicing and Web Payments:

Electronic invoicing is a hassle free way for merchants to collect outstanding payments.  Sending an invoice via email or text where the customer can simply click, enter their card information on a secure server, and payment complete.  It’s convenience for your customers and faster payments for the merchant.  No more sending paper statements every 30 days waiting for the customer to send in their payment.  Customers can click and pay when they first see the invoice, whether that be 9am or 2am.  The merchant can receive an email when payment complete or review reports.

Similar to electronic invoicing, the merchant can have a ‘Make Payment’ button on their website to collect payments from customers.  The button brings the customer to a secure payment server hosted by the processor gateway to ensure proper encryption.  The customer enters their payment amount, invoice number or other custom fields, and card information to complete the payment.

Mobile Processing:

If your business takes you away from the office, you can collect payments on your smart phone or tablet.  An app from the payment processor provides easy to use and secure payment collection on the go.  Bluetooth devices can be added to utilize EMV, swipe, and/or NFC payments similar to the physical terminal. Being ready to take payments when away from the office help to secure the sale as well as meet the customer where they are.

By utilizing a suite of payment options, your business will be ready for the various types of customers.

 

Jennifer Autian is the founder of TCA Business Solutions and an independent representative of merchant services.  To learn more about expanding your payment processing options, connect with her at 678-523-8760 or by email at Jennifer@tcabiz.com.

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