Practice Manager of the Month

Categories: Practice Manager of the Month

The HST team is about “professionals dedicated to the success of medical practices.”  Each month, we recognize a practice manager who shares our passion and success in doing this, and provide you her or his advice.

Melissa Ross
Premier Care for Women

What do you enjoy about your job?

I enjoy talking with patients and working with people, I like trying to help patients make their visits easy and enjoyable.

Prior to Premier Care, Melissa  was a Practice manager for a previous OB/GYN and MFM group.  Two  she offers about being a successful practice manager are to “Listen to patients and your staff, your staff are the actual people who are living in the trenches they a great with coming up with ideas to help with flow etc….  It always helps the patients.”   Melissa also follows advice she got from Tanya Mack, “I have known her for over 14 years and she has always said listen to what people have to say.”

Dr Eva Arkin, MD added this about Melissa. “Melissa is a dedicated manager at Premier Care for Women now for 18 months.  She has stepped into a large practice and has organized the staff and the management of the day-to-day running of the office.  She certainly has encouraged the staff in many ways and keeps up the morale on a regular basis.  The staff appreciate her managerial skills and always look forward to her monthly newsletters.  She is always trying to seek ways of being fiscally prudent.  She has organized the staff and has created a pleasant and stable work environment.”

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