Practice Manager of the Month

Categories: Practice Manager of the Month

SimoneFlack_thbSimone Flack
Practice Manager, Atlanta Clinical Care

Simone Flack is the Practice Manager at Atlanta Clinical Care.  The group has four full time doctors and two mid-levels.  The practice is located near Northside and St. Joseph’s and receives a lot of hospital patient referrals from surgery as they focus on infectious diseases and infusion services.  They also have a travel clinic, Atlanta Travel Medicine, where they provide pre-travel shots to prevent the spread of infectious diseases.  Simone has been with the practice for six years.  She worked previously at another medical practice before Atlanta Clinical Care.  Prior to working in the medical field, she worked 20 years in banking, helping doctors and attorneys.  Her combination of medical knowledge and finance has made her a valuable asset for the doctors as they know the practice is running smooth and she ‘knows where the money is.’

Simone has found a different kind of stress working in a doctor’s office versus a bank but finds it rewarding.  She prides herself on providing outstanding customer service and her can-do attitude.  She loves being with people and trying to help them. She enjoys problem solving and that no day is the same.

In any walk of life, Simone knows that to be successful takes a team.  With her role as Practice Manager she does need to view everything at the 30,000 feet level.  But, she understands that it is very important that she knows the different areas in the practice and appreciation for what each person does.  It is important not just to know what they need to do, but also what it takes to do the work and know each person and what they are going through.  Simone states that relating to your fellow employees and showing appreciation helps to earn their respect and empowers them to be successful.  She says that if one link is not working properly, then the whole chain breaks down.  By staying in front of any issues, the work runs smoothly and creates a good environment.

Some of the best advice that Simone received came from a former banking colleague Robert Taylor in South Carolina.  He told her there are many ways to get to the goal; roll with the punches and realize there is not just one way to do it.  Simone keeps this in mind and is open to different views and opinions and tries to incorporate them into her day to day.  If she keeps the goal in sight and knows there different ways to get there, she stays focused and shares the same vision with her colleagues.

Matthew J. McCall, MD at Atlanta Clinical Care states, “Simone is an integral member to our team/family and therefore I cannot use the term “office manager” when it relates to her.  She has been with us for over 5 years and has vastly contributed to the ongoing success which we have been blessed to have. Her diligence, intelligence, and management skills are unparalleled. She wears too many hats with her job duties to describe in a few sentences.  What I can say is that each hat is worn with 100 percent precision and the job(s) are always handled to perfection. The great success of our practice lies greatly on the back of Simone. I cannot imagine being in a practice, or owning a practice, without the assistance of Simone. I would rather this would be a “Practice Manager of the years” nomination, rather than a monthly nomination as it does not do justice to my gratitude to Simone.  The greatest compliment I can give is that if the time ever came for her to have a better opportunity for her or her family, I would have a hard time writing all of my recommendations on a single form as I cannot imagine ever running a business without her.”

Simone’s focus outside of work is keeping up with the lives of her two adult daughters.  One is a registered nurse in California, and the other opened a law firm in Atlanta.  Simone loves to travel, especially to the mountains to ski.  Her list of mountains to conquer is Park City, Smokies, Steamboat, and Heavenly.  She will be meeting her brother in Austria soon and also hopes to travel to Alberta.

Simone Flack was nominated by Sheila Fox-Lovell of Shandy Creative Solutions.  She describes Sheila as the sweetest and most positive person.  The relationship started with business cards, then needed some help to redevelop the website, and just continues to grow.  She appreciates Sheila’s patience as often their projects together will be working on something for a bit, then has to take break to focus on other areas as Practice Manager.   She looks forward to continuing their friendship and business relationship with other future projects.

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