Practice Manager, West Atlanta Pediatrics
Eve Carter has been the Practice Manager at West Atlanta Pediatrics for 23 years. The group has two locations; one in Lithia Springs and the other in Dallas, Georgia. The practice consists of four doctors, two mid-levels, and 32 employees. During nursing school, Eve worked with a general practitioner where she obtained early experience with billing and insurance along with nursing. She had to be a quick study, as there was a lot of on the job learning. After nursing school, Eve worked as a pediatric nurse at Wellstar Hospital. She had a few changes in and out of the hospital before she started employment at West Atlanta Pediatrics; first as a nurse, and shortly thereafter after she got involved in administrative tasks, ending up with the role of Practice Manager.
While Eve misses the nursing part of her job, she likes that she’s more of a mom role than a boss. With two locations, the staff rotates and now has an office manager in each location. Eve enjoys coming to work because she’s coming to work with friends. She is friends with each employee/doctor, and they enjoy a family type atmosphere. All of this leads to a pleasant environment and low turnover.
Eve states that it’s important to foster a family environment to be successful and help people feel happy. West Atlanta Pediatrics tries to have out of office functions to get to know each other outside the workplace. They have a summer function, holiday parties, and sometimes go on trips together. The other factor that Eve finds important in her role as Practice Manager is to have high expectations, and to be sure that those expectations have been communicated. While there is a need to be empathic to situations as they arise, the work still needs to be done and setting expectations and goals allows the office to run smoothly. Lindsey Ransom, M.D., one of the pediatricians at West Atlanta Pediatrics stated, “As a trusted leader in our office, Eve runs the practice as a well-oiled machine, but treats each employee like family. Her dynamic and positive demeanor inspires us all to be better at our jobs.”
Some of the best advice that Eve received in her years of nursing is from that first general practitioner’s office where she was employed. She watched the doctor and staff work smoothly because they were knowledgeable and efficient. She watched and listened how they dealt with patients with kindness, and acted kindly but firmly with providers. The phrase that sticks with her is that everyone puts their pants on one leg at a time, so not to get intimidated. The pleasant demeanor kept stress levels down and kept everything moving.
Eve has started to have more time away from work. With that time, she and her husband enjoy travelling. They have a second home in Montreat, NC where they spend a lot of time and help to take care of aging relatives as well as checking in on their kids and grandkids. They recently travelled to Belize where they split their time between the jungle and beach. The enjoyed the jungle adventure more.
Eve Carter was nominated by Chris Jann of Medicus Solutions (IT). She started working with Chris in 2008 when they switched to Allscripts EMR. Chris Jann and Medicus were recommended to them, and she said that his company has done a wonderful job. She had little computer knowledge at the time, and Medicus really helped. Eve knows that as a Practice Manager she has many things to worry about so it’s best not to get overwhelmed about IT. It’s important to her that they will take care of HIPAA, privacy policies, keep them compliant, and get anything resolved quickly.